Privacy policy notice

The policy: This privacy policy notice is served by LettUs Grow, Unit 4 Avon Valley Business Park, Chapel Way, Bristol, BS4 4EU, under the website: www.lettusgrow.com. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing/using this website, and/or refrain from submitting your personal data to us.

Policy key definitions:

"I", "our", "us", or "we" refer to the business, LettUs Grow
"you", "the user" refer to the person(s) using this website.
GDPR means General Data Protection Act.
PECR means Privacy & Electronic Communications Regulation.
ICO means the Information Commissioner's Office.
Cookies mean small files stored on a users computer or device.

Key principles of GDPR:

Our privacy policy embodies the following key principles; (a) Lawfulness, fairness and transparency, (b) Purpose limitation, (c) Data minimisation, (d) Accuracy, (e) Storage limitation, (f) Integrity and confidence, (g) Accountability.

What data do we collect?

We may collect the following information:

your name
contact information, including your e-mail address and telephone number
demographic information such as your postcode
other information, which is relevant to customer or supplier surveys
visitor domains and IP addresses

What do we do with your data?

We use this information to help us to understand your needs and provide you with a better service, and in particular:

internal record keeping
to improve our products and services
to understand where in the world our site visitors come from
to meet our contractual obligations with you
to review, monitor and carry out research and analyse usage
to inform you of legitimate interests including new product announcement, catalogue updates and changes to any of our services, pricing
if you have agreed, we may periodically send promotional e-mails about, special offers, free marketing support, competitions, exhibition updates, industry news or other information which we think you may find interesting
if you have agreed, we may also use your information to contact you for market research purposes

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

the right to be informed;
the right of access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to data portability;
the right to object; and
the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

Internet cookies

We use cookies on this website to provide you with better user experience. We do this by placing a small text file on your device/computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Fair & transparent privacy explained

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software/applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations, will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, otherwise, contact the EMS provider.

Our EMS provider is; Hubspot. We hold the following information about you within our EMS system:

First name
Last name
Email address
Location
I.P address
Subscription time & date

Privacy policy